WestWood respects your privacy. This policy explains what personal information we collect, why, and the rights you have over it.
Who we are
WestWood is the trading name of [registered company name], registered in England and Wales, company number [number], registered office [address]. We are the controller of the personal information described here.
What we collect
- Contact details you give us, such as your name, email address and phone number.
- Property details you share when you ask for a valuation, for example the address, type and number of bedrooms.
- Anything you write in a message to us.
- Technical information such as your IP address and browser, collected through cookies (see our Cookie policy).
How we use it
- To reply to your enquiry and arrange valuations and viewings.
- To provide our estate agency services and meet our legal duties, including identity and anti-money-laundering checks.
- To send you news and listings, only where you have agreed. You can opt out at any time.
- To keep the website secure and improve it.
Our lawful bases
We rely on your consent, on performing a contract with you or taking steps at your request, on our legitimate interests in running and improving our business, and on legal obligations.
Who we share it with
Only with people who help us deliver our service, such as IT and email providers, [property portals], and professional advisers, and with authorities where the law requires it. We do not sell your information.
How long we keep it
We keep personal information only as long as needed for the purposes above. [State the retention periods.]
Your rights
You can ask to see the information we hold about you, correct it, delete it, restrict or object to how we use it, and receive a copy in a portable format. Where we rely on consent you can withdraw it at any time. To use any of these rights, email [email address].
If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk.